Exploring Trailz
Effective Date: November 17, 2024
At Exploring Trailz, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return must be initiated within 14 days of the delivery date.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Exceptions:
Certain items are not eligible for returns, including but not limited to:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
- Items damaged due to misuse or improper handling
2. How to Initiate a Return
- Contact Us: Email us at [your email address] or call us at [your phone number] with your order details and reason for the return.
- Approval: Once your return is approved, we will provide a return authorization and shipping instructions.
- Shipping: You are responsible for the shipping costs of returning the item unless the return is due to a defective or incorrect product.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method within 5 – 10 business days.
- Partial Refunds: In some cases (e.g., damaged packaging, signs of use), partial refunds may be issued at our discretion.
- Non-Refundable Fees: Shipping fees and other service charges are non-refundable unless the return is due to our error.
4. Exchanges
We offer exchanges for items of the same type, subject to availability. To exchange an item, follow the same process as initiating a return. Additional shipping fees may apply.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a full refund, including shipping costs. Please provide:
- Photos of the damage or defect
- Order details and description of the issue
6. Cancellations
Orders can be canceled for a full refund before they are shipped. If your order has already been shipped, you must follow the return process.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods
- Items with obvious signs of use
- Products purchased from third-party retailers
8. Questions or Concerns
If you have any questions about our Refund and Returns Policy, please contact us:
Email: contactexploringtrailz@gmail.com
Phone: 1-720-369-0720
Address: 1943 Ura Lane, Northglenn CO, 80234
Thank you for shopping with Exploring Trailz. We’re committed to ensuring you have a great experience and enjoy our products to the fullest.